Returns

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that we do not refund the shipping fee if the customer has changed their mind about the purchase. Shipping costs are non-refundable in such cases, as they are incurred during the delivery process. We encourage customers to carefully consider their purchase before completing the order to avoid any inconvenience. 

To start a return, you can contact us at info@carupgrades.co.uk.

All returns must be sent to us using a tracked delivery service—no exceptions. 

If your return is accepted, we’ll send you a return address instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@carupgrades.co.uk

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@carupgrades.co.uk

 

 

WARRANTY

 

1-year limited warranty covers product defects for 365 days from purchase. We offer free repair or replacement and provide new/rebuilt parts for defective items. To claim warranty, send the product prepaid in original or equally protective packaging.

Exclusions: Not covered are customer setup, signal issues, cosmetic damage, accidents, misuse, or modifications. Warranty becomes void if there's improper handling, connection, unauthorized repairs, or tampering with the serial number. Proof of purchase via a bill or receipt is necessary for warranty service.