Car Upgrades ("we" and "us") operates the website (https://www.carupgrades.co.uk) ("Website"). By making a purchase through this Website, you are consenting to the terms outlined below. These terms are provided to ensure a mutual understanding and agreement between both parties, safeguarding our services and setting clear expectations.

1. General

Our product availability is subject to stock availability. While we strive to maintain accurate stock counts on our website, occasional discrepancies may occur. If we are unable to fulfill all items in your order at the time of purchase, we will fulfill the available products and contact you. You'll have the option to await restocking of back-ordered items or request a refund for those unavailable.

1. Shipping Costs

Shipping costs are determined during checkout based on item weight, dimensions, and destination. Payment for shipping will be collected with the purchase, constituting the final shipping cost for the customer. 

1. Delivery Terms

3.1 Domestic Transit Time

Typically, domestic shipments within the UK take 1 - 3 days via Royal Mail’s next day tracked delivery service (unless specified otherwise). Orders begin processing the next working day after placement.

3.2 International Transit Time

International orders usually take 4 - 14 days for transit, varying based on the chosen courier.

3.3 Change Of Delivery Address

We can accommodate delivery address changes before dispatching the order.

3.4 Items Out Of Stock

For out-of-stock items, we dispatch available items immediately and send the remaining items once they're back in stock.

3.5 Delivery Time Exceeded

If delivery exceeds the estimated time, please contact us for investigation. Extended delivery times during peak seasons may occur due to courier delays.

1. Tracking Notifications

Upon dispatch, customers receive a tracking link to monitor shipment progress by the email provided.

1. Parcels Damaged In Transit

Notify our customer service team immediately if a parcel is damaged during transit. Proceed to file a claim directly with the courier, as parcels are insured for loss and damage up to the courier's specified value.

 

6.2 Import Duties & Taxes

International shipments may incur import duties and taxes upon arrival. Customers are encouraged to be aware of these potential costs before placing an order. Refusal to pay these fees will result in the return of goods to us at the customer's expense. A refund for the goods' value will be issued, excluding return shipping costs.